General Terms & Conditions

Any and all transactions between Isle of Wraps Limited and its customers are subject to these terms and conditions:

1. Vehicles must be delivered to our location clean and free from grease, oils, tar, ceramic coatings and wax.
   
2. Poor surface paint. non-stable paint or old untreated clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the duty and responsibility of the owner of the vehicle to ensure suitability of the existing surface before it is wrapped. If during the installation the clear coat fails (i.e. peels off), Isle of Wraps Limited will not take responsibility for the damage to the coat/paint.
   
3. To prevent delays, the client must bring the vehicle ready to be wrapped.
   
4. In the event that Isle of Wraps Limited is asked to remove pre-installed vinyl that is installed by a company other than Isle of Wraps Limited, Isle of Wraps Limited will make every effort to remove the existing vinyl without damaging the surface, but will not be held responsible for any damage that may occur to the surface of the painted vehicle after removal. This is due to the fact that not all pre-installed vinyl films are designed to be removed. Isle of Wraps Limited only uses vinyl adhesives that are designed for automotive vehicle wraps. The vinyl adhesive that Isle of Wraps Limited uses is designed to be removable when the time comes to remove the graphics. The removal process will not damage the surface of the vehicle if the paintwork was in OEM / original factory painted, and if the clear coat over the paint was stable, properly maintained.
   
5. Under no circumstances shall Isle of Wraps Limited be liable to the buyer, arising out of the supply (e.g. supplier delay, low or temporary out of stock goods or supply, etc.) of materials.
   
6. Where artwork is supplied by the client, it is the responsibility of the client to ensure that the artwork is in a “print ready” (vector based) format. In this case, it is the responsibility of the client’s designer to check the dimensions and layout of the actual vehicle(s). All work undertaken is under the condition that a complete, high-resolution file is supplied, complete with a colour proof, pantone references and with the exact specifications. Isle of Wraps Limited will not be held responsible for any mistakes on design layouts provided by the client, including original logos. All original artwork must come to Isle of Wraps Limited ready to print. There will be a design fee for any changes made to the client’s supplied art or layout. Design fee is £60.00 + VAT per hour which will be added to the final amount.
   
7. Where the artwork is provided by the client, it is his/her responsibility to provide or purchase good quality, high resolution images or media for large format printing. Isle of Wraps Limited will not be held responsible for low resolution images provided by the client for printing. In the case of low quality or low resolution artwork, whereby no possible way of gaining higher quality prints (i.e. photograph), Isle of Wraps Limited has the right to terminate the contract, to avoid low quality outcomes that can affect the reputation of Isle of Wraps Limited.
   
8. All work and design / design concepts performed by Isle of Wraps Limited on behalf of the client shall be subject to a design fee.
   
9. Where Isle of Wraps Limited provides the artwork, it is the client’s responsibility, to review and approve the final proof for the vehicle before installation.
   
10. Graphic proofs are created on a flat surface and viewed on printed paper. In cases of curves, handles, recessed areas, deep grooves, rubber moldings / trims, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. There might be slight differences between the printed flat paper proof and the 3 dimensional curved vehicle wrap in some cases.
    
11. All services provided by Isle of Wraps Limited under this agreement shall be for the exclusive use of the client. Upon full payment of all fees and expenses, reproduction rights for all approved final designs created by Isle of Wraps Limited for this project shall be granted. All original artwork / files created by Isle of Wraps Limited or parts contained therein, whether preliminary concepts or final visual presentation remains the property of Isle of Wraps Limited and may not be used by the client without the written permission. Isle of Wraps Limited retains the right to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, marketing materials, on-line posting on the company’s website, social media channels and physical portfolio. Where applicable, the client will be given any necessary credit for usage of the project elements. If the client wishes to keep the ongoing / completed project details private or confidential, they must state so in writing before the work commences.
    
12. Isle of Wraps Limited will not be held responsible for any kind of errors (i.e. spelling, colour, or design) with regards to any and all artwork submitted by the client. It is assumed that all artwork submitted to Isle of Wraps Limited by the client has been reviewed and approved by client prior to submission and is production ready. All artwork created by Isle of Wraps Limited will be submitted to the client digitally for approval. Prior to any printing, all digital proofs must be approved by signature and returned to Isle of Wraps Limited via mail or email. After approval, Isle of Wraps Limited will then not be held responsible for any errors or omissions therein.
    
13. In the case where a third party design firm is involved in behalf of the client, Isle of Wraps Limited will consult and advise said firm as part of the Isle of Wraps Limited work order agreement. This will be free of charge, as long as Isle of Wraps Limited performs the printing and installation. However, if the client decides to take the project elsewhere for printing and installation, the client will have to pay Isle of Wraps Limited consultation fees.
    
14. If we are installing at the client’s nominated location, suitable conditions must exist. This can only happen if the vehicle does not fit into our workshop (e.g. an oversized truck, plane, industrial machinery or a large boat). Vehicles need to be indoors, in a clean, dust-free, temperature-controlled environment, with a power supply, large tables, good quality lighting, and  a minimum of 5 feet working space around the entire vehicle. If the installer on site decides that the conditions are not suitable for proper installation of the media or graphic film, the client will be required to find a more suitable location.
    
15. Payment forms include: money order, cash, bank transfer, cheque, crypto and credit card payments.
    
16. Payment terms: 50% deposit with the order confirmation and prior to printing, or material ordering with the balance to be paid prior to collection or delivery of the vehicle. We offer finance with no deposit and 0% interest rate. If you would like to pay the total cost in advance, we offer 2.5% OFF from the whole amount, and will provide FREE high quality after-care products, such as wrap film cleaner solutions. All deposits are non-refundable, due material costs, labor and facility fees.
    
17. Any invoices not paid within 14 days of wrap completion are subject to a 2.5% fee per week of the toal amount (to be added to the original invoice).
    
18. All price quotations are valid for 14 days.
    
19. In the event of a non-payment, the customer irrevocably authorizes Isle of Wraps Limited to remove any graphics supplied.
    
20. The customer shall pick up and / or receive delivery of any vehicle when the wrap installation has been completed at their own expense. The customer shall bear all risk of loss for any vehicle after completion of the wrap installation. Any vehicle not picked up after completion will be subject to an additional charge and storage fees.
    
21. It is the client’s responsibility, to read our FAQ page (Frequently Asked Questions) prior to contracting Isle of Wraps Limited to perform any vehicle wraps.
    
22. We cannot accept responsibility for any consequential damages or loss of any kind resulting from the installation, or delivery of our automotive cast film products.
    
23. Any verbal or phone order will be accepted, but in the absence of any supportive documentation, Isle of Wraps Limited will not be responsible for any mistakes or inaccuracies caused by miscommunication. Everything must be in writing, signed by both parties preferably.
    
24. If the client has concerns with the job, client must contact Isle of Wraps Limited as soon as possible and IN WRITING before proceeding with any charge backs or credit returns. Isle of Wraps Limited will be given 30 days opportunity to correct and resolve any disputes prior to any legal action or credit returns.
    
25. Work will be completed as quickly and efficiently as possible in between the provided time interval. In the unlikely event of a delay, Isle of Wraps Limited will not be liable for any loss or damage arising from said delay of all or part of the projects ordered / confirmed.